For customers with a current BRIE Corporate Supply Agreement exchange is offered for stock-service garments undecorated or otherwise (excludes altered garments, promotional merchandise, headwear and footwear).
Ownership of exchanged garments will pass back to the customer under any of the following conditions;
- Upon removal of the item or style from the customer’s core uniform program or range
- Upon expiry or termination by either party of the Supply Agreement
- Upon discontinuation of the item or style from BRIE Corporate’s stock service program
For applicable customers, garments may be exchanged for the same garment style in a different size. Exchange is not offered to cover change-of-mind with regard to the style of garment ordered.
Exchange request may be made within 15 working days of delivery by contacting BRIE Corporate’s Customer Service team on 0438 116900 or by email to firstname.lastname@example.org who will issue a RA# that will be used to identify and track your exchange request.
All exchange requests are subject to approval by BRIE Corporate upon sighting the returned goods. Garments must be returned at the customers cost, be in “as new” condition and bear no signs of wear, washing or alteration. Garments returned in other than “as new” condition will not be accepted. Where an exchange request is rejected, the reason will be advised in writing.
A restocking fee will not apply for approved exchange requests. Replacements will be procured once returns have been received at BRIE Corporate (subject to being in “as new” condition) and normal lead times and freight charges will apply from this time.
Replacement garments may be collected from BRIE Corporate. Where replacement garments are shipped, freight will be billed to the customer at BRIE Corporate’s standard freight rate.
Decorated refers to the addition to a blank product of embroidery, printing, transfer or labelling.
Alteration refers to any change to the original garment cut or size e.g. take up or let down of hem, addition of pocket.
Stock-service refers to BRIE Corporate’s catalogue range and excludes custom made garments or accessories.